Plumbing Customer Rights
1 – Up-Front Flat-Rate Pricing – No Hidden Fees
You deserve to know how much a repair will cost BEFORE we even start the job. Our Plumbing Customer Rights say you only have to pay the price we quoted without additional fees.
2 – Fully Explained Options
You deserve to know what you’re paying for. We will perform a thorough inspection of the job and provide you with all the options you need to make an informed decision.
3 – Quality Follow-Up
You deserve a complete invoice of the work performed in your home with pictures of the work.
4 – Convenient Scheduling
You deserve our commitment to an appointment time frame. Our Plumbing Customer Rights say you won’t have to wait around all day for a plumber.
5 – Satisfaction Guaranteed
You deserve full satisfaction with our products and services or we will continue the repair work until you say it’s done right.
6 – Professional Customer Service Representative
You deserve to be treated with courtesy and respect by all of our employees. Excellent customer service is our mission, and Our Plumbing Customer Rights say that’s your right!
7 – Qualified Service Technicians
You deserve a plumber who is knowledgeable, efficient, pleasant, clean, neat, and of the highest moral character in your home. Our Service Technicians arrive at your door in full company uniform, ready to present you with our business card.
8 – High Quality Goods
You deserve only top-quality equipment in your home. We only buy from supply houses that cater to our trade and carry only professional-caliber products and parts. We know what works best and will install only top-notch merchandise in your home.
9 – Preventive Maintenance
You deserve to sleep well at night. Small problems often develop into big headaches. Our Plumbing Customer Rights include Service Plans that are a wise investment in forestalling future problems.
10 – Respect For You And Your Property
You deserve to be treated the way we would like our families to be treated. Our Service Technicians arrive ready to protect your home wearing gloves and shoe covers and putting-down drop cloths. You should expect our plumber to leave your home as clean and neat after he’s finished his work as when he arrived.