We had a remarkable experience today! We've used Jerry's Plumbing, Heating and Air Conditioning before. Our outside unit froze today. There was frost on the lines, and there was no cool air coming into our home. We called Mike Muchow, the manager at Jerry's. Mike said he could send a technician today. However, we needed to work within the constraints of our home warranty company. My husband recognized the problem at around 1 PM. We reached Mike around 1:20 PM. My husband called our warranty company and finally reached a customer service representative just after 2 PM. We requested Jerry's... a company we trust. If we wouldn't have given this little extra effort, our warranty company would have assigned another company to our job but we probably wouldn't have received service until Monday or Tuesday next week.
Plus... Mike sent one of his top technicians to our home. Steve arrived within 45 minutes. It took him about 20 minutes to fully analyze the job and find a solution. Steve explained in detail exactly what he needed to do. Most of the service was covered under our home warranty contract. However, our home warranty contract will only pay $10 per pound of Freon. And the current market price for a pound of Freon is $65. Steve showed me that we needed to add two pounds at an additional cost, above our deductible of $100, for an additional cost of $110. The entire job only cost $210.
Steve identified some other problems we didn't know about and offered no-cost solutions that really helps cooling our home. He crawled behind our unit in our finished basement and found an open vent that he sealed with tape and he adjusted some dampers to more efficiently cool our home.
We are now sitting in our comfortable home with cool air blasting like it's hasn't blasted in about 10 years. Let me also add that this entire process took 3 hours. Steve was done by 4 PM. Jerry's Plumbing is simply awesome
I really got lucky when I found Jerry's after my A/C died! I had an appointment scheduled the day after I called and Jerry and his Tech actually arrived early! Jerry quickly diagnosed the issues and had all necessary parts in stock!! I was up and running in a few short hours! Jerry thoroughly evaluates your system and provides a detailed analysis and a fair and reasonable estimate of the costs. Jerry's will now be my primary Plumbing and HVAC service provider from here on out!
I recently had a water heater installed. Your company was very responsive, sent a professional technician who explained everything and made recommendations. Brian was timely, professional, and very forthright in servicing my plumbing needs. I felt like I was his only customer. I will definitely use Jerry's again. Thank you for your service.
Received Jerry's call (third) shortly after registering my repair request for my pressure tank. While each company referred quickly recognized the issue, Jerry's had the best price for the service. One company gave me a price for the tank (which was twice as much) but wouldn't quote labor until he saw the job. Jerry's was able to provide me a turnkey price on the phone. Finally, although the manufacturers paperwork did not clearly identify the five year warranty period, the technician (Steven) quickly prepared a 5 year warranty on Jerry's letterhead which I was pleased with.
Duane B - Upper Marlboro, MD.
Jerry was very honest and forthright with all our dealings. When we had pre-purchased some fixtures that didn't go together, he loaded them on his truck and made the exchange for us. He may or may not be the cheapest, but he and his guys do QUALITY work, are respectful and honest. We have called him back for other work and will continue to call him for remodeling needs or refer him to everyone in our subdivision.
Donald F. - Indian Head, MD
The people at Jerry's plumbing came out at a time that was convenient for me. They solved a confusing problem immediately and fixed the problem for a very reasonable price. Their customer service was outstanding.
Jennifer W. - Indian Head, MD
Responded quickly and professionally. Did a great job. Highly recommend Jerry!
Greg B. - Lusby, MD
I called them with an emergency water heater problem. They were on another job and told me what to do until they could get to me. They called to let me know their timing on the other job and what time they would get to me. They solved the problem immediately, very professionally and with a reasonable price.
Diane C. - Dunkirk, MD
Jerry was flexible and stayed to complete the job with no complaints when a problem arose.
Christie B. - Upper Marlboro, MD
Our home was flooded as a result of Hurricane Irene. Our sump pump failed us. We needed help fast. We contacted Jerry's Plumbing! Despite a very hectic schedule, we received same day service. They did an awesome job for us!
We highly recommend Jerry's Plumbing!!
Rick S - White Plains, MD