Great customers are taking the time to actually send us emails praising our service. These are customers that make an extra effort and take time out of their busy schedules to write us a personal email thanking us for our professionalism.
Here’s one from Patrick in early July:
“My name is Patrick and I just had to let the supervisor of Ms. Heather know that she was very, very, very professional and kind!!!… when she came to fix my air conditioner unit on July 9 in Clinton, MD. Keep up the Excellent work Ms. Heather. YOU GO GIRLLLLLLL.”
Check out this email we received from Demetrice in Upper Marlboro on July 21:
“I am reaching out to you to inform you that the HVAC service I received on Saturday from Heather was wonderful. From the beginning to the end she showed impeccable ability and professionalism. She quickly assessed our problem and got to work restoring our Air Conditioning to our home. My husband and I were very pleased.
Thank you for the wonderful experience; and if we need our unit serviced again in the future, we know exactly whom to call.”
Marvin in Upper Marlboro also took the time from his busy schedule to send us this awesome email review in late July praising our service:
“I am writing to recognize your HVAC technician Heather for her hard work and diligence in resolving my problem with my HVAC system. After making arrangements with my warranty company to initiate service with your company, Heather was called in to make it her number one priority to solve our problems. She listened when I knew I wasn’t making any sense explaining my problems. She was patient and actually tried different configurations with the system when previous technicians basically looked at it, and said there was nothing they could do.
My family thanks her for her outstanding service and to you for hiring her to represent your company.”
This great email review was received from Dave and Nancy in Leonardtown, MD on 5 August:
“Good morning Stephanie (our super customer service rep). All is well at the moment! Just to let you know that the new Pump-Motor & Holding Tank and associated plumbing installed on 23 July has been working fine and keep up with water demands since we had the new 20 Amp circuit breaker installed on 30 July. The breaker is no longer tripping. We sincerely appreciate everything Jerry’s Plumbing and Heating has done to help us out with this problem. Your Senior Technician, Doug, did and absolutely outstanding job throughout the entire and check-out the pump system. He stood by us all the way until the system was working properly. We will call on your technical assistance for our future plumbing problems. And, we will highly recommend Jerry’s to our neighbors and friends.
Appreciate all your help with this problem.”
Here’s another fantastic review from Bobby C in Waldorf, MD.
“Good morning. I like to express my extreme pleasure with the service I received from Heather. Her professionalism, enthusiasm and love for her job was unlike anyone I have ever seen. Totally impressed! I will definitely recommend Heather/Jerrys to all my family and friends should they require your services. She should be promoted!!!
Our management team recognizes the accomplishment of all our techs, but there is no better recognition then those received from our satisfied customers praising our service. And, for that we thank all our customers!